Driving innovation in the health domain through technology, supporting organizational productivity
and the health management of the individuals who work there.
Service Overview
WorkWay EAP is a comprehensive employee assistance service, based on international standards, available 24/7/365 across multiple channels.
Specialists in psychology, medicine, and welfare respond to consultations from employees and their families in Japan and abroad, providing consistent support from early consultation to connecting people with specialists.
Through a network of 250 locations nationwide, we provide stable support regardless of location.
In addition to individual support, we also provide organizational support such as leave-of-absence support, harassment response, and the use of stress checks, supporting employee health and sound organizational operations at the same time.
GLOBAL STANDARD EAP
Employee assistance
based on a global standard
WorkWay EAP provides mental health support based on international EAP concepts and operational standards. Through comprehensive support that not only responds to consultations about individual concerns and problems but also keeps in view the improvement of organizational challenges, we support the sound growth of the organization and the peace of mind of employees.
A 24-hour
consultation structure
Diverse
consultation channels
Comprehensive
support content
WorkWay EAPInternational-Standard Mental Health Support
A comprehensive EAP structure that supports employees' minds and organizational soundness.
With 24-hour availability, multiple channels, a nationwide network, and certified professionals,
we provide consistent support from individual consultations to organizational support.
A 24-hour
consultation
structure
An EAP platform
accessible
anytime, anywhere
Broad support
for domestic employees
and their families
A safety management
structure that protects
personal and health
information
Support for
overseas
subsidiaries
Consultation support
by multidisciplinary
specialists
A Consultation Structure Connected 24/365
24/7/365
consultation desk
(Japanese and English support)Available 24/365, accessible regardless of work style or daily rhythm. We provide the reassurance of being able to connect whenever needed.
Phone, video,
chat, and
online supportWe offer a variety of channels so people can choose a consultation method that fits their situation and environment. We also support toll-free numbers, providing an EAP that balances "ease of connecting" with "ease of use."
A network of 250
locations nationwideBy leveraging a network that spans 250 domestic locations plus 40 overseas locations, we have built a structure in which employees can receive support of stable quality wherever they work, in Japan or abroad.
Professional support by
certified counselors
with multilingual
capabilityMultidisciplinary specialists such as CEAPs, clinical psychologists, licensed psychologists, PSWs, and nursing professionals provide support. Anonymity and personal information are strictly protected, and consultations are available in multiple languages.
Areas of Support We Cover Comprehensively
We provide broad support spanning psychology, daily life, career, health, and family,
building a structure where employees and their families can consult us with peace of mind at no personal cost.
Individual support
Specialists respond to a wide range of themes such as work, family, health, and career. Users incur no cost (no personal expense).
- ■ Work: concerns about relationships / communication
- ■ Career: ways of working, anxiety about the future, aptitude consultation
- ■ Family: childcare, caregiving, family stress
- ■ Health: mental health problems / sleep / concerns about physical condition
Organizational support
To make organizational challenges visible and drive improvement, we support sustainable organization-building through approaches such as analytical reports, training, and measure design.
- ■ Organizational reports and trend analysis
- ■ Training on mental health and organizational management
- ■ Support for measure design and building a prevention structure
Crisis
supportFor sudden, high-stress cases, specialists promptly provide support from the initial response to short-term intervention, working to prevent escalation and stabilize the workplace.
- ■ Initial-response advice in emergencies
- ■ First-line response to harassment
- ■ PFA / debriefing
- ■ Coordination with external organizations
Leave and
return-to-work supportSpecialists consistently support the process from taking leave to returning to work. When necessary, we also hold case conferences (group support) with stakeholders such as HR, occupational physicians, and supervisors, supporting recurrence prevention and a smooth return to work.
- ■ Follow-up during leave
- ■ Support for judging readiness to return to work
- ■ Follow-up after returning to work
- ■ Case conferences and stakeholder coordination as needed
Work-life
supportSupport that helps employees build a foundation for comfortable living. In addition to the psychological domain, we connect people with specialists in multiple fields such as law, childcare, caregiving, and life planning.
- ■ Career consultation
- ■ Childcare and caregiving consultation
- ■ Relationships
- ■ Life-event support
Management
consultationFor those in positions who are unsure how to respond or decide in the workplace, such as HR and managers, specialists provide practical advice and help organize the issues.
- ■ Advice on handling employees with mental health problems
- ■ Consultation on managing subordinates
- ■ Issue organization, improvement proposals, and organizational consulting