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Health & Human Solutions

Driving innovation in the health domain through technology, supporting organizational productivity
and the health management of the individuals who work there.

ADVISORY SERVICES
EAP

Our Strengths

Through analysis of consultation trends, the initial response to harassment, leave and return-to-work support, and the use of stress checks, we provide consistent support from making organizational challenges visible to driving improvement. We also strengthen the prevention structure and promote its embedding in the workplace through training and communication measures.

Furthermore, by thoroughly keeping personal information and consultation content confidential and maintaining a rigorous information management structure that protects anonymity, we provide an EAP operation that can be used with peace of mind.

OUR STRENGTHS

Our Strengths

WorkWay EAP is a mental health support service that comprehensively supports employees and organizations, built on a foundation of extensive consultation experience, a network in Japan and abroad, and a support structure of multidisciplinary specialists. With high accessibility through our in-house-developed platform and multiple channels, we have established a structure that can address a wide range of themes, from individual consultations to organizational challenges.

  • Extensive
    consultation experience
  • Multidisciplinary
    specialists
  • In-house-developed
    platform

WorkWay EAP

Multidisciplinary specialists work together to support both individuals and organizations.

Support Structure

  • Extensive consultation experience

    We have a wide range of support experience, including with major foreign-affiliated companies, schools, and government agencies.

    EAP
    contracts
    approx. 1,000 companies

  • Multidisciplinary specialists

    A coordinated team across psychology, medicine, welfare, education, and organizational support. The most suitable specialist provides consistent support according to the theme.

  • Domestic and international network

    In addition to in-person support across all 47 prefectures of Japan, we have a network that extends to overseas locations.

  • High accessibility through
    multiple channels

    We support phone, video, chat, and online, so people can consult us anytime, regardless of where they work or their work style.

  • Coverage of diverse themes

    We address a wide range of consultations, spanning workplace relationships, family and childcare, harassment, and crisis response.

  • In-house-developed
    platform

    An in-house-developed EAP operation platform that enables centralized management of usage, high security, and the analytical integration of consultation data.

EAP Functions That Lead to Organizational Improvement

  • Visualization reports

    We analyze consultation trends by theme, department, time of day, and channel to make organizational challenges visible. (Individuals cannot be identified.)

  • Early advice on harassment

    To raise the quality of the initial response and prevent escalation, specialists provide advice and support coordination with relevant departments.

  • Consulting for managers and HR

    We organize the handling of employees with problems, the management of subordinates, and team challenges, and provide practical advice toward improvement.

  • Leave and return-to-work support

    From follow-up during leave to support for judging readiness to return to work and follow-up after returning, we provide consistent support, helping restore productivity and promote retention.

A Rich Set of Preventive Measures

  • Stress check operation

    Drawing on stress check results, we provide a consultation desk where employees can seek help with peace of mind even before a physician interview, coordinating with occupational physicians and medical institutions as needed.

  • Training

    We provide practical training tailored to your organization's challenges, such as mental health training, management training, and harassment prevention training.

  • Annual roadmap

    Through a cycle of visualization → measures → reassessment, we support a system in which the EAP keeps being used.

Communication and Embedding Support

  • Holding briefing sessions

    Along two lines, one for employees and one for managers, we clearly communicate "how to use it" and its "reassuring design."

  • Creating communication materials

    We support the creation of communication materials such as posters and cards to promote use of the EAP after introduction.

  • Hands-on support for initial setup

    Based on careful interviews, we work alongside you on the initial setup needed to begin operations.